Floks 100 night sleep trial
The 100 night sleep trial
A mattress is one of the biggest purchases you'll make. Most people buy only five in a lifetime. We want to get it right the first time. If it's not working out, you have up to 100 nights to tell us.
Before you buy
The best way to avoid an exchange is to choose well from the start. Speak to our sleep team, visit us in store, or read our wool mattress buying guide before you order. Our mattresses are handcrafted to order and take real skill and materials to make, so it's worth taking the decision seriously.
Use a mattress topper
You must buy and use a Floks mattress topper with your mattress from day one. For hygiene reasons, we can't accept mattresses that are soiled, stained or damaged.
Give it 30 days
We can't process an exchange in the first 30 days. Your body needs time to adjust. Muscles hold the memory of your old mattress and typically take around 30 days to recalibrate. Meanwhile, the wool, hemp and flax fibres in your new mattress are settling in too. Rotate or turn your mattress weekly during this period.
Get in touch between 30 and 100 days
If it isn't working, contact us within this window and we'll talk you through your options. You'll be refunded the difference if your new choice costs less. You'll pay the difference if it costs more.
Terms & conditions
- Allow 4 to 6 weeks for your replacement
- Collection and delivery charges apply on mattress exchanges.
- One switch per household
- We allow one mattress exchange per household under the trial.
What's not covered
- Switching mattress sizes
- Outlet or bespoke size mattresses
- Beds and bed bases
How to arrange an exchange
Email hello@floks.co.uk with your order number and the reason for your exchange. Before collection, we'll ask for photos of both sides of the mattress to confirm it's in suitable condition.
Why does it take 100 nights?
A good night's sleep doesn't happen overnight. If your old mattress held your body incorrectly or caused misalignment, something you may not have noticed, your muscles compensate by holding tension. That takes around 30 days to release.
At the same time, the wool, hemp and flax fibres in your mattress take up to 12 weeks to fully settle. The 100 night window gives your body and your mattress the time they both need.